ANSWERS TO YOUR QUESTIONS
Someone from our own team, never a subcontractor. Every cleaner at E3R is background-checked, trained, and insured before they ever step into a client's home. You're not getting a stranger off an app, you're getting one of ours.
We treat every home like it's the only one we're cleaning that day. If something does happen, our insurance is there to make it right, and we'll always tell you the moment it happens instead of hoping you won't notice.
[Confirmar: ¿el cliente debe estar presente, o hay protocolo de acceso sin cliente en casa (llave, código)?]
Just let us know at least 48 hours before your appointment and we'll move things around for you. Cancellations made after that window aren't eligible for a deposit refund, since that time was already set aside for your cleaning.
Tell us within 24 hours and we'll come back and fix it, no extra charge. Cleaning is personal, and we'd rather make it right than just move on.
[Confirmar: ¿se asigna el mismo equipo/cleaner por cliente recurrente, o varía?]
Vacation rental cleaning
Yes. We know a vacation rental sitting empty between guests costs you money, so we work around tight check-out and check-in windows across Hampton Roads.
[Confirmar: ¿manejan calendario propio sincronizado con Airbnb/iCal, o se coordina manualmente con cada propietario?]
We work directly with property managers across Hampton Roads, not just individual hosts. If you're managing more than one unit, we can talk through a setup that actually fits how your properties run.
[Confirmar: ¿se entrega reporte de daños/inventario faltante después de cada turnover, o esto aún no es parte del servicio?]
