Cleaning services FAQ: quotes, scheduling and what to expect
Everything people ask before booking a cleaning in Norfolk and Hampton Roads, in one place. Pick who you are.
General questions
Who comes to clean?
Our own trained, background-checked team. E3R Cleaning LLC is licensed and insured, BBB Accredited and an ISSA member.
Which areas do you serve?
We are based in Norfolk and serve Hampton Roads: Norfolk, Virginia Beach, Chesapeake, Portsmouth, Suffolk, Hampton and Newport News.
How does the quote work?
Every job gets an estimate first, to confirm the price and our availability. Once you approve it, a deposit holds your date and the balance is due after the cleaning.
What if I need to reschedule?
Let us know at least 24 hours before your appointment. Inside 24 hours a booking cannot be changed or refunded.
What if I am not happy with how something was cleaned?
Tell us within 24 hours and we come back and re-clean it at no charge.
Will I get the same team every time?
Teams are assigned by area and availability, so recurring clients get the same team whenever area and availability allow. Every team follows the same checklist.
Home cleaning questions
Do I need to be home while you clean?
No. You do not need to be home.
Can my pets stay home?
Yes. Let us know about them in advance.
Is recurring service priced differently?
Yes. Weekly and biweekly clients get better rates.
What is the difference between a standard clean and a deep clean?
A deep clean adds baseboards, door frames, window sills and casings, light fixtures, ceiling fans, cabinet fronts, the inside of the microwave, tile and tub scrubbing, blinds, under and behind furniture and stainless steel polish.
Vacation rental questions
Do you offer same-day turnovers?
No. We sync with your Airbnb calendar and book each cleaning into the open window between stays.
How do I know the cleaning was done?
After each clean you receive a report with the completed checklist.
Property manager and business questions
Do you work with property management companies?
Yes, it is most of what we do: apartment turnovers, model units, vacant units and common areas, for more than 25 communities.
Can you provide a certificate of insurance and a W-9?
Yes. Both are available on request for your vendor file.
Can you clean outside our opening hours?
Yes. We clean before you open or after you close.
Still deciding? See what each service includes: house cleaning, deep cleaning, apartment turnovers, office cleaning or vacation rental cleaning.
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